FAQ'S
🥟 Moores Pasties – Frequently Asked Questions (FAQs)
🛒 Ordering
Q: How do I place an order?
A: Easy! Just head to www.moorespasties.co.uk, add your favourites to the basket, and checkout online.
Q: Do I need to create an account to order?
A: Nope! You can check out as a guest. But creating an account makes reordering even quicker.
Q: Can I order by phone or in-store instead?
A: At the moment, online is the quickest and most accurate way to get your order sorted – but feel free to pop in and browse in person too, Or Give us a call on 01395-265448
Q: Can I place a Large or Wholesale Order?
A: Yes! Just use the Contact Us Page to get in touch.
Q: I'm having a problem ordering online?
A: Don’t Worry! Give us a call on 01395265448 or use the Contact Us Page to get in touch.
🚚 Delivery
Q: Do you offer home delivery?
A: Yes! We deliver Monday to Saturday across selected local areas – including Exeter, Exmouth, Tiverton, Cullompton, Ottery, Whimple Cranbrook, Newton Abbot, Paignton, Seaton, & Everwhere in between, Enter your postcode at the checkout, to find out when we are in your area next.
Q: Is there a delivery charge?
A: Most local deliveries are FREE, depending on the postcode and order value. Enter your postcode at checkout to see the options.
Q: Do you post orders nationwide?
A: We mainly use our own vans for local deliveries, but we occasionally send certain orders via courier – just ask!
🧊 Storage & Reheating
Q: How long can I keep your products?
A: All our products are delivered freshly baked. They’ll stay fresh in the fridge for up to 5 days after delivery.
Q: Can my products be frozen?
A: Absolutely! All our pasties and bakes can be frozen for up to 3 months.
Q: How do I heat up my products?
A: We recommend 180°C for 15 minutes in a preheated oven. As ovens vary, make sure your product is piping hot throughout before serving.
Q: Can I reheat from frozen?
A: We recommend allowing your items to fully thaw in the fridge overnight before reheating for best results.
⏰ Opening Hours & Shop Info
Q: When are you open?
A: Our shop is open Monday to Saturday, 7am – 3pm. You’ll find us at Dinan Way Trading Estate, EX8 4RS.
Q: Can I collect my order?
A: Yes! You can select Click & Collect at checkout and pick up in-store during opening hours.
🥧 Products & Allergens
Q: Are your products suitable for vegetarians?
A: Yes! We offer a tasty range of veggie options – including our Cheese & Onion Pasty, Homity Pie, and Roasted Vegetable Pasty, along with plenty of sweet treats.
Q: Do you cater for vegan or gluten-free diets?
A: We’re working on it! Our Roasted Vegetable Pasty is vegan-friendly. Gluten-free – not at the moment, due to the risk of cross-contamination in our bakery.
Q: Where can I find allergen information?
A: All ingredients and allergens are listed on each product page. If you’re unsure, just contact us before ordering – or you can download our Allergen Information Sheet here.
💬 Other Questions
Q: I have a question that’s not listed here…
A: Drop us a message via our Contact Page or pop us a DM on Facebook or Instagram – we’re always happy to help!