Good Morning All,
Thank you for taking the time to read this brief post.
Let me first say how truly humbled I am by the kind words we have received, I pass all the feedback on to our amazing team, who are working tirelessly with unquestionable loyalty to us and our customers.
They are all AMAZING people!
It does sadden me to remind people abuse against our team will not be tolerated.
We will not be delivering to homes of people who abuse our team, they are trying their best at all times to help.
Addresses will be blacklisted from our online store, removed from our Facebook page, & telephone numbers blocked from calling our office.
Everyone is under pressure, I must stress, they’ll be NO second chances.
We are running a very core menu in order to be able to provide a continuous service we are only supplying a limited number of products on our menu, I am not happy to compromise on quality and whilst supply is still unreliable I’m not happy to commit to selling products and letting our valued customers down.
I’d like to point out the team has no control over my decision on this. It’s constantly under review and we will add more products as and when we can.
I know how much people are missing their pies and hunters’ pasties!
We have processed many, many orders as gifts to family, friends, businesses, healthcare services, It’s so lovely to be apart of such a supportive community.
We are still working hard to maintain our delivery service, delivering to around 600 homes and shops per week.
This is by no mean feat, We are continuing to supply our wholesale customers so people that can get to local shops are able to still purchase fresh products.
As many of you know, we are a small local company we don’t have millions of pounds worth of software to route our vans in the most efficient way, We have 1 Guy, Google Maps, a computer & countless hours working on logistics, most days logistics are still being altered minutes before the vans leave, whilst they are on the tarmac loaded up ready to go.
Our website was very quickly altered by the amazing team at Vibrant Pulse Exmouth in order to serve you the best we can, this is constantly being worked on both in the user interface and behind the scenes, you’ll notice you are now able to select delivery days in the checkout. We are trying our best to honor these delivery days with 100% success rate since its implementation a few days ago.
We have this week released a brand new app that should make ordering easier, but most importantly we will be able to notify you of delivery days available. I’ll put the links below.
With all that said, this is obviously a challenging time for everyone, we have so far sustained our pricing & we continue to offer free delivery, but inline with the markets we will today be implementing a very small price increase, we have faced rising costs in, Flour, Fats, Potatoes, Meat & particularly in packaging, all key ingredients to what we need to make. Whilst we hope this price increase is temporary It is my aim to review it in 4 weeks’ time – unless we are able to review it sooner.
Please let me take this opportunity to thank you for your support, Small businesses won’t survive this without our communities, & we will do all we can to support you.
Take Care, Be Safe